Over the years, Joanne Dufilho has been the first point of contact for many people who reach out to HCDP. During COVID, HCDP’s phone was configured so that it also rang on Joanne’s mobile. The arrangement worked so well that Joanne continues to serve as an answering service any time that the office is unstaffed or extremely busy. Until a few weeks ago, Joanne also oversaw all of HCDP’s office staffing, handling the training and scheduling of a large group of volunteers. “I th